Paying Your Rent

The Resident Portal and Online Payments

• Please remember that the term of your lease agreement is paid in twelve equal monthly installments, including your August payment as the lease is prorated for a 50-week term.
• All rent payments must be paid via ACH using your Resident Portal per your lease agreement. Our office does not accept cash!
• Any rental payments made in our office are subject to a $50 processing fee in addition to the payment you are making.
• You will use the same Resident Portal that you activated to sign your lease agreement to make all your rental payments and sign any future documents such as lease changes and renewals. Do not share your login information with anyone as they will be able to make payments and sign documents on your behalf. Your roommates and co-signers (if applicable) will have their own logins to make payments and sign documents if needed, so there is no reason to share your login.
• You can set up a recurring auto payment, so your rent is paid automatically each month. No more worrying about forgetting to pay your rent on time or dealing with late fees.
• Please pay attention to how you set up your autopay. You will need to start the autopay at least 24 hours prior to the day you intend to have the payment made. So, if you want the payment to occur on the 1st, it must be set up on the last day of the previous month or sooner. If you try to set up autopay on the 1st of the month, the 1st payment will be made on the 2nd which would cause your rent to be late for this month and all recurring months if not fixed.
• If you have roommates, please ensure you have autopay set up for the portion YOU intend to pay. Also be mindful of additional charges such as water bills, pet fees, and repair charges that your autopay may not consider.
• JUST A REMINDER THAT ‘AUTO PAYMENTS’ MUST BE CANCELED BY YOU AT THE END OF YOUR LEASE!   ***If you elect to use autopayment, please be aware that it does not begin the same day as you set up.  It’s usually best to make a onetime payment for your first payment and then set up your autopay for the date that you would like your recurring payment to be made the following month***
• Please ask our office if you have questions about setting up autopay.
• Online payments are more secure than mailing a check. You’ll receive a confirmation email notification when your payment is made that you can keep for your record.
• Online payments will post to Resident Portal just like a check.  So, keep in mind that, while the payment shows up on our end and your ledger immediately, it will still take 1-3 days for the money to transfer from bank to bank. So please make sure the funds remain in your bank account until the payment is cleared on your account to avoid any NSF or returned check fees.

Late Policy and Fees

• The monthly rent is due in advance on, or before the 1st day of each month. Any rent paid after 11:59pm on the 1st is considered late with no exceptions.
• All rent received after the due date shall be subject to a $40.00 late charge plus $1.00 per day after the 4th until paid in full.
• Any payment returned from the bank, for any reason, is subject to a $35.00 returned check fee and any applicable late fees.

What happens if you do not pay rent on the first of the month? First, it is important to understand our policy regarding the payment of rent. Rent is due on or before midnight on the first day of each month. Accounts that are not cleared up by the 10th of the month will be served with a “Notice to Leave Premises” as required under Ohio Revised Code Section 1923.04. This notice gives us the legal right to file an eviction against all occupants of the unit if the account has not been cleared up within three business days from when the notice is sent.

If you are a resident that is having financial problems, you are urged to contact the collections/accounting department. A simple phone call might prevent the costs associated with an eviction. The important thing to remember is not to ignore your financial responsibilities. The sooner we know that you are having a problem, the sooner we will be able to work out an agreement that benefits both parties.