Current Resident FAQs

We provide general and emergency maintenance services for all our properties. The easiest, fastest, and most efficient way to submit a maintenance request is to submit a request on your online portal. All things considered normal wear and tear are covered by BRE. If something simply breaks or malfunctions, we will take care of it, no worries! 

There are some repairs you may be charged for if they are directly caused by Lessees and their guest per your lease agreement (section 3.5). You can refer to the following link for our General Maintenance guide, Common Resident Responsible Repairs and Cost, for more details about some common repair responsibilities and their cost. We recommend asking our maintenance office questions if you are unsure if it is your responsibility and how to handle it. 

Many repairs residents are responsible for are simple fixes (such as disposal jams, clogged toilets, and changing light bulbs). Knowing how to repair them can save you some money. YouTube is also a great source for reference on minor repairs and maintenance tricks. 

Section 3.1 of your lease agreement states “For the duration of the lease, Lessee is required to maintain and provide the minimum required insurance coverage as outlined in the Required Insurance Addendum section of this lease. Lessor is not responsible for any personal property on the Premises unless loss is due to Lessor's negligence.  Lessee will be responsible for and is required to insure all of the Lessee's personal property on the Premises and hereby relieves Lessor of all risk that can be insured thereunder.” 

This statement requires all Buckeye Real Estate residents to obtain liability insurance (covers property damage) and encourages everyone to obtain renter’s insurance (covers personal property).

 If the proper insurance is not obtained by all residents on lease, you will be auto enrolled into a liability policy until you provide proof of insurance via the Resident Portal. Keep in mind this auto enrollment is for liability insurance only. If you want to have your personal belongings covered, you will need to update your policy or obtain your own. You can view the full details of our Required Insurance policy here in Required Insurance Addendum.

Buckeye Real Estate offers our residents a specific period of time to renew their lease agreement before the new leasing season begins.

Get more information on Renewal Options here. 

Parking is a privilege for our residents. Availability will vary from property to property. Failure to comply with all parking guidelines set forth by Buckeye Real Estate and/or any misuse of the parking pass will result in revocation of parking privileges without refund. Please read our Parking Rules/Guidelines here. 

Please remember:

• That the term of your lease agreement is paid in twelve equal monthly installments, including your August payment as the lease is prorated for a 50 week term.
• All rent payments must be paid via ACH using your Tenant Portal Login per your lease agreement. Our office does not accept cash!
• Any payments made in our office are subject to a $50 processing fee.
• The monthly rent is due in advance, on, or before the first day of each month.
• All rent received after the due date shall be subject to a $40.00 late charge plus $1.00 per day after the 4th until paid in full.
• Any payment returned from the bank, for any reason, is subject to a $35.00 returned check fee and any applicable late fees.

What happens if you do not pay rent on the first of the month? First, it is important to understand our policy regarding the payment of rent. Rent is due on or before midnight on the first day of each month.  Accounts that are not cleared up by the 10th of the month will be served with a “Notice to Leave Premises” as required under Ohio Revised Code Section 1923.04. This notice gives us the legal right to file an eviction against all occupants of the unit if the account has not been cleared up within three business days from when the notice is sent.

Residents that are having financial problems are urged to contact the collections department. A simple phone call might prevent the costs associated with an eviction. The important thing to remember is not to ignore your financial responsibilities. The sooner we know that you are having a problem, the sooner we will be able to work out an agreement that benefits both parties.

View our Pet Policy here.

What if a resident needs to leave the apartment before the lease is up? While Buckeye Real Estate does not offer ‘Subletting’, we do offer other options that can assist when one or more lessees need to be removed from the lease for one reason  or another. You can view our policies here.

Moving out can be stressful. Please refer to the following guide to help make your move out as smooth as possible. Move Out Guide

We are excited to introduce to you a new perk of being a resident of Buckeye Real Estate known as BRE Perks. We have partnered with some amazing business and restaurants in the Columbus area to bring you exclusive deals and perks for being the best part of Buckeye Real Estate. You can find more information about our partners and the deals they are offering here.